Young People

Updated on 15th March 2019 at 4:36 pm

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If you are a young person and need to make an appointment please contact the surgery on 0191 2525317 between 8.00am – 11.30am and between 1.00pm – 6.30pm. Alternatively you can email the practice at ma87008@nhs.net. Emails are monitored daily and we will try and get back to you as soon as we can. For urgent appointments it may be best to call the practice instead of emailing to ensure a doctor speaks to you as soon as possible.

The surgery opening hours are as follows:
Monday – 8.20am – 6.30pm
Tuesday – 8.20am – 6.30pm
Wednesday – 8.20am – 6.30pm
Thursday 8.20am – 6.30pm
Friday 8.20am – 6.30pm
Saturday 9.00am – 12.00pm (please note we do not over same day appointments on a Saturday so if you need medical assistance over the weekend please click here)

We have a young people’s healthcare champion at the practice. This means that all young people can contact the champion for any support or queries they may have. Our young people’s champion is Annalise.

Confidentiality

At the practice all appointments are confidential. We would only pass on information from your appointment if we felt that you were at risk of harm. If this was the case, we would always let you know.

When booking an appointment a member of our administration team may ask you for a brief idea of the problem. This is only to direct you to the most appropriate member of the healthcare team and will be treated with the strictest confidence.

From the age of 14 you can attend an appointment at the practice without a parent or guardian present. If you would like to bring someone else with you this ok, as long as you are comfortable with that person.

If you would prefer for a parent or guardian to call on your behalf, please let us know so that we can ensure this is added to your record. We need your permission before we can speak to anyone in regards to you and your health record, this includes parents.

 

Accessibility

We offer on the day appointments for patients who need to a GP urgently. These are called ‘triage appointments’. If you are unsure if you need a same day appointment, please feel free to contact our administration team who can advise you on the best.

We do offer after school appointments which are only for the use of children and young people who need an appointment out of school or college hours. These appointments may suit you best if you would rather not leave school early or if you need time to travel from school or college. Please let our administration team if you need one of these appointments.

We offer telephone consultations with our GPs which may be more convenient for you. This means you can speak to one of our healthcare professionals over the phone. Please be aware that not all problems can be dealt with over the telephone, our administration team can advise you on this if you aren’t sure.

We have both female and male GPs at the practice so if you would prefer a male or female please let one of our administration team know when making an appointment.

Sometimes young people might be nervous waiting in the waiting room or may be worried about bumping into someone they know. If you would prefer not to sit in the waiting room while waiting for your appointment, please let reception know and we can organise an alternative waiting space.

You can make appointments online by using our online patient access service from the age of 16 and over. If you are not already signed up for this service, you will just need to complete a short form and will be given a username and password. Please call into reception to fill out the form with some photographic ID.

The practice operates a Chaperone policy which means that if you would prefer a trained member of staff to be in the consultation room with you and the doctor or nurse you can request this whilst making the appointment or at reception.

NHS Go is a great confidential service for young people. It can help to provide access to local services as well as confidential advice. The app can be downloaded by clicking here